Frequently
Asked Questions

Check-in: 12:00 PM (noon) onwards. Early check-in is subject to availability — please call ahead if you're arriving before noon.

Check-out: 11:00 AM. Late check-out may be arranged on request, subject to availability and a small additional fee.

We highly recommend booking at least 2–4 weeks in advance, especially for weekends, public holidays, and the peak season (October–February).

For bird watching enthusiasts, the best cottages near the sanctuary fill up quickly. During the season, last-minute availability is rare.

Full refund: cancellations made 7 or more days before check-in date.

50% refund: cancellations made between 3–6 days before check-in.

No refund: cancellations made within 48 hours of check-in.

In exceptional circumstances (illness, natural disasters), we review cases individually. Please contact us as early as possible.

Yes! We welcome group bookings for families, corporate retreats, school trips, and photography tours. Special rates are available for groups of 5 or more guests.

We can also arrange custom packages including guided nature walks, bonfire nights, and group birding tours.

We accept UPI, bank transfers, credit/debit cards, and cash at the property. A partial advance payment is required to confirm bookings.

Receipts and booking confirmations are sent via email or WhatsApp after payment.

Breakfast is included for all accommodation packages. Additional meals (lunch and dinner) are available à la carte at our in-house kitchen.

We offer fresh, home-cooked Kumaoni meals as well as standard Indian and continental options. Vegetarian options are always available.

Free WiFi is available in the main common areas and dining hall. Signal may be limited or unavailable inside the nature cabins and deeper forest areas.

We consider this part of the nature retreat experience — a chance to unplug and reconnect with the natural world around you! 🌿

Yes, pets are welcome in selected resort cottages with advance notice. Please inform us at the time of booking so we can allocate a pet-friendly room.

We ask that pets be kept on a leash in common areas and are not taken into the bird sanctuary zones, to protect the local wildlife.

Yes, electricity is available 24 hours. We have a backup generator for occasional power cuts that can happen in hill areas during monsoon season.

All rooms have charging points. We also provide warm blankets and backup lighting as part of our eco-retreat setup.

Early morning is prime time — 6:00 AM to 9:00 AM is when the forest comes alive with birdsong. Guided birding tours leave at sunrise each day.

We are situated near the Pangot Bird Sanctuary, home to 200+ species. Winter months (October to March) are especially rewarding with migratory birds arriving.

Yes! Bonfire evenings are available nightly and are one of our most loved experiences. Gather under the stars with fellow travellers, hot chai, and folk music.

Bonfires are lit from sunset and continue until around 10:30 PM. Please let us know at check-in if you'd like to arrange a private bonfire for your group.

October to June is the ideal period to visit. Winters (Oct–Feb) bring crisp mountain air and the best birding conditions. Spring (March–May) offers blooming rhododendrons and clear skies.

Monsoon (July–September) can be challenging due to heavy rain and leeches on trails, though the lush greenery is beautiful. The resort remains open year-round.

Here's a handy packing checklist:

🧥 Warm layers 👟 Comfortable walking shoes 🦟 Insect repellent ☀️ Sunscreen 🔦 Small torch 📷 Camera 💊 Personal medicines 🧴 Basic toiletries

Towels, blankets, and basic toiletries are provided at the resort. Thick woolens are essential from November to February.

The nearest ATM and medical facilities are in Nainital town, approximately 35 km away (about 1.5 hours drive).

We strongly recommend carrying sufficient cash when visiting, as connectivity in the hills can be unreliable. A small first-aid kit is available at the resort for minor ailments.

Take NH9 from Delhi towards Moradabad, then continue via Rampur and Haldwani to Kathgodam. From Kathgodam, follow the mountain road towards Pangot and Nainital.

Total distance: ~300 km. Estimated drive time: 7–8 hours. We recommend starting early in the morning.

Yes, we can help arrange a cab pickup from Kathgodam Railway Station (90 km away) or Pantnagar Airport (80 km away). Please contact us in advance with your arrival details.

Shared jeeps also run from Kathgodam to the Pangot/Nainital area for a budget-friendly option.